Major Work Activity A – Performs Common Occupational Skills
Task A-1 Performs safety-related functions
Task Descriptor
Proper use of personal protective equipment (PPE) and safe work practices are essential due to the fact that automotive service technicians are using hazardous materials and potentially dangerous equipment.
A-1.01 Maintains safe work environment
Essential Skills
Oral Communication, Document Use, Thinking
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Performance Criteria |
Evidence of Attainment |
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A-1.01.01P |
recognize potential worksite hazards and hazardous materials |
worksite hazards and hazardous materials are identified according to safety regulations |
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A-1.01.02P |
apply jurisdictional safety regulations |
jurisdictional safety regulations are located, identified and applied |
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A-1.01.03P |
handle, remove and dispose of hazardous materials |
hazardous materials are handled, removed and disposed of according to jurisdictional regulations and manufacturers’ information |
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A-1.01.04P |
perform sensory inspection of vehicles |
vehicles are inspected prior to test drive to ensure safe operation |
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A-1.01.05P |
maintain clean and clutter-free work area |
work area is clean and clutter-free according to jurisdictional regulations and workplace policies |
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A-1.01.06P |
adhere to manufacturers’ safety guidelines |
manufacturers’ safety guidelines are followed when working on a vehicle or using equipment |
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A-1.01.07P |
remove, repair or replace defective equipment |
defective equipment is removed, repaired or replaced according to manufacturers’ information |
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A-1.01.08P |
report hazards and safety concerns to supervisor |
supervisor is notified of all hazards and safety concerns |
Range of Variables
worksite hazards include: spills, noise level, air quality, obstructions, defective equipment, and flammable, reactive, toxic and explosive materials
hazardous materials include: supplemental restraint system components, batteries, various automotive fluids and chemicals, various cleaning fluids and chemicals
safety regulations include: Occupational Health and Safety (OH&S), Workplace Hazardous Materials Information System (WHMIS)/Globally Harmonized System (GHS)
hazards include: personal, environmental, shop/facility (fire, explosion, gases), vehicle (restraint systems, high voltage systems, high pressure fuel systems)
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Learning Outcomes |
Learning Objectives |
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A-1.01.01L |
demonstrate knowledge of safe work practices |
describe safe work practices to maintain a safe work environment |
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A-1.01.02L |
demonstrate knowledge of regulatory requirements pertaining to safety |
identify and describe jurisdictional safety regulations to maintain a safe work environment |
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identify components of WHMIS/ GHS |
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identify and describe jurisdictional requirements for handling and disposing of hazardous materials |
Range of Variables
safety regulations include: OH&S, WHMIS/GHS
components of WHMIS/GHS include: safety data sheets (SDS), labels, training
hazardous materials include: supplemental restraint system components, batteries, various automotive fluids and chemicals, various cleaning fluids and chemicals
A-1.02 Uses personal protective equipment (PPE) and safety equipment
Essential Skills
Document Use, Thinking, Reading
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Performance Criteria |
Evidence of Attainment |
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A-1.02.01P |
select PPE and safety equipment required for specific tasks |
PPE and safety equipment are selected and used according to location, environment, application, jurisdictional regulations and manufacturers’ information |
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A-1.02.02P |
recognize workplace hazards that require the use of PPE and safety equipment |
workplace hazards that require the use of PPE and safety equipment are determined according to task |
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A-1.02.03P |
inspect and maintain PPE and safety equipment |
PPE and safety equipment are inspected and maintained according to jurisdictional regulations and manufacturers’ information |
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A-1.02.04P |
operate safety equipment |
safety equipment is operated according to jurisdictional regulations and manufacturers’ information |
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A-1.02.05P |
recognize, remove and replace defective PPE |
defective PPE is identified, removed, repaired, serviced, or replaced according to manufacturers’ information |
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A-1.02.06P |
recognize, remove, service or replace defective safety equipment |
defective safety equipment is identified, removed, repaired, serviced, or replaced according to manufacturers’ information |
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A-1.02.07P |
report defective PPE and safety equipment to supervisor |
supervisor is notified of all defective PPE and safety equipment |
Range of Variables
PPE includes: work boots, ear protection, eye protection, face shields, insulating gloves, fire resistant clothing, breathing apparatus
safety equipment includes: jack stands, exhaust ventilation fans, fire extinguishers, lock-out devices, respirators
jurisdictional regulations include: WHMIS/GHS, OH&S
workplace hazards include: personal, environmental, shop/facility (fire, explosion, gases), vehicle (restraint systems, high voltage systems, high pressure fuel systems)
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Knowledge |
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Learning Outcomes |
Learning Objectives |
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A-1.02.01L |
demonstrate knowledge of PPE their applications, limitations and procedures for use |
identify types of PPE and describe their applications and limitations for use |
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describe the care and maintenance of PPE |
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A-1.02.02L |
demonstrate knowledge of safety equipment their applications and procedures for use |
identify types of safety equipment and describe their applications |
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describe the care and maintenance of safety equipment |
Range of Variables
PPE includes: work boots, ear protection, eye protection, face shields, insulating gloves, fire resistant clothing, breathing apparatus
safety equipment includes: jack stands, exhaust ventilation fans, fire extinguishers, lock-out devices, respirators
Task A-2 Uses tools, equipment and documentation
Task Descriptor
Proper use of tools, equipment, materials and documentation is important for safe and effective vehicle repair.
A-2.01 Uses tools and equipment
Essential Skills
Numeracy, Thinking, Document Use
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Performance Criteria |
Evidence of Attainment |
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A-2.01.01P |
organize and store personal tools and equipment |
personal tools and equipment are organized and stored so that they can be accessed efficiently |
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A-2.01.02P |
organize and store shop tools and equipment |
shop tools and equipment are organized and stored according to shop standards and safety regulations |
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A-2.01.03P |
inspect tools and equipment regularly to recognize wear, damage, defects or expiry |
wear, damage, defects or expiry are identified according to safety regulations and manufacturers’ information |
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A-2.01.04P |
clean, lubricate and maintain tools and equipment |
tools and equipment are cleaned, lubricated and maintained and according to manufacturers’ information |
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A-2.01.05P |
identify, remove, repair or replace defective equipment |
defective equipment is identified and communicated to management, and removed, repaired or replaced according to manufacturers’ information |
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A-2.01.06P |
calibrate measuring tools |
measuring tools’ settings are calibrated to manufacturers’ information |
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A-2.01.07P |
operate shop tools and equipment |
operation of shop tools and equipment follows manufacturers’ information |
Range of Variables
shop tools and equipment include: brake lathe, tire changing machine, wheel balancer, battery chargers, vices, presses
measuring tools include: micrometers, vernier calipers, pressure gauges, torque wrenches
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Knowledge |
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Learning Outcomes |
Learning Objectives |
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A-2.01.01L |
demonstrate knowledge of hand and power tools, their applications, maintenance and procedures for use |
identify types of hand tools and describe their applications and procedures for use |
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describe the procedures used to store and maintain hand tools |
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identify types of power tools and describe their applications and procedures for use |
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describe the procedures used to store and maintain power tools |
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describe safe operating procedures for hand and power tools |
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A-2.01.02L |
demonstrate knowledge of measuring and testing devices, their applications, maintenance and procedures for use |
identify types of measuring and testing devices and describe their applications and procedures for use |
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identify types of scan tools and digital multimeters (DMM) and describe their applications |
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describe the procedures used to store and maintain measuring and testing devices |
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A-2.01.03L |
demonstrate knowledge of shop tools and equipment, their applications, maintenance and procedures for use |
identify types of shop tools and equipment and describe their applications and procedures for use |
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describe the procedures used to store and maintain shop tools and equipment |
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A-2.01.04L |
demonstrate knowledge of welding, cutting and heating equipment and their applications |
identify types of welding, cutting and heating equipment and describe their applications |
Range of Variables
power tools include: electric, pneumatic, hydraulic
measuring and testing devices include: micrometers, vernier calipers, pressure gauges, torque wrenches
shop tools and equipment include: brake lathe, tire changing machine, wheel balancer, battery chargers, vices, presses
welding, cutting and heating equipment include: oxy-acetylene heating and cutting, gas metal arc welding (GMAW), metal inert gas welding (MIG), shielded metal arc welding (SMAW)
A-2.02 Uses fasteners, tubing, hoses and fittings
Essential Skills
Numeracy, Thinking, Document Use
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Performance Criteria |
Evidence of Attainment |
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A-2.02.01P |
select fasteners |
fasteners are selected by size, grade, thread pitch and type according to application and manufacturer’s information |
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A-2.02.02P |
remove and install fasteners |
fasteners are removed and installed according to manufacturers’ torque specifications and procedures |
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A-2.02.03P |
extract broken or damaged fasteners |
broken or damaged fasteners are removed |
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A-2.02.04P |
restore damaged threads |
damaged threads are restored to usable condition |
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A-2.02.05P |
select tubing, hoses and fittings |
tubing, hoses and fittings are selected according to application and manufacturers’ information |
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A-2.02.06P |
flare tubing |
tubing is flared to standards, application and manufacturers’ information |
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Knowledge |
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Learning Outcomes |
Learning Objectives |
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A-2.02.01L |
demonstrate knowledge of fasteners, tubing, hoses, and fittings, their applications and procedures for use |
identify types of fasteners and describe their applications and procedures for use |
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identify types of tubing and hoses and describe their applications and procedures for use |
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identify types of fittings and flares and describe their applications and procedures for use |
A-2.03 Uses hoisting and lifting equipment
Essential Skills
Document Use, Thinking, Numeracy
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Performance Criteria |
Evidence of Attainment |
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A-2.03.01P |
determine vehicle or item lifting points and required adapters and extensions |
vehicle or item lifting points and required adapters and extensions are used and determined according to manufacturers’ information |
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A-2.03.02P |
determine type and capacity of hoisting and lifting equipment required for vehicle or item to be lifted |
type and capacity of hoisting and lifting equipment is selected according to type of vehicle |
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A-2.03.03P |
operate vehicle hoists and lifting equipment |
vehicle hoists and lifting equipment are operated according to manufacturers’ recommendations and safe operating procedures |
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A-2.03.04P |
operate shop lifting equipment |
shop lifting equipment is operated according to manufacturer’s safe operating procedures |
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A-2.03.05P |
inspect hoisting and lifting equipment |
hoisting and lifting equipment is inspected according to manufacturers’ information and jurisdictional regulations |
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A-2.03.06P |
remove from service or replace defective hoisting and lifting equipment |
defective hoisting and lifting equipment is removed from service or replaced according to jurisdictional regulations |
Range of Variables
shop lifting equipment includes: chain falls, overhead cranes, hydraulic jacks, engine hoists, vehicle hoists
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Knowledge |
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Learning Outcomes |
Learning Objectives |
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A-2.03.01L |
demonstrate knowledge of vehicle hoisting and lifting equipment, their applications and procedures for use |
identify safety considerations pertaining to vehicle hoisting and lifting |
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identify the types of vehicle hoisting and lifting equipment and accessories and their applications |
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describe procedures for use of vehicle hoisting and lifting equipment |
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describe the procedures used to inspect, store and maintain vehicle hoisting and lifting equipment |
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A-2.03.02L |
demonstrate knowledge of shop lifting equipment, their applications and procedures for use |
identify safety considerations pertaining to shop lifting equipment |
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identify types of shop lifting equipment and their applications |
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describe procedures for use of shop lifting equipment |
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describe the procedures used to inspect, store and maintain shop lifting equipment |
Range of Variables
safety considerations include: OH&S regulations, safe work practices
shop lifting equipment includes: chain falls, overhead cranes, hydraulic jacks, engine hoists, vehicle hoists
A-2.04 Uses technical information
Essential Skills
Document Use, Reading, Digital Technology
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Performance Criteria |
Evidence of Attainment |
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A-2.04.01P |
access technical diagnostic and repair information |
technical diagnostic and repair information is accessed |
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A-2.04.02P |
interpret and apply technical information |
technical information is interpreted and applied through diagnostic and repair procedure |
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A-2.04.03P |
create parts and labour lists and work orders |
estimates and work orders are created according to company policy |
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Learning Outcomes |
Learning Objectives |
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A-2.04.01L |
demonstrate knowledge of trade documents and their use |
locate and interpret identification codes found on the vehicle and vehicle components |
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identify and interpret types of trade documents |
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A-2.04.02L |
demonstrate knowledge of preparing and interpreting trade documents |
describe the procedures used to prepare and complete documentation |
Range of Variables
documents include: repair orders, estimates, history, preventative maintenance reports and schedules, work orders, schematics and service information, technical service bulletins (TSB), industry standard labour guides, pre-delivery inspection reports
identification codes include: vehicle identification number (VIN), component identification codes, diagnostic indicators
Task A-3 Uses communication and mentoring techniques
Task Descriptor
Learning in the trades is done primarily in the workplace with tradespeople passing on their skills and knowledge to apprentices, as well as sharing knowledge among themselves. Apprenticeship is, and always has been about mentoring. Because of the importance of this to the trade, this task covers the activities related to communication in the workplace and mentoring skills.
A-3.01 Uses communication techniques
Essential Skills
Oral Communication, Document Use, Working with Others
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Performance Criteria |
Evidence of Attainment |
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A-3.01.01P |
demonstrates two-way communication practices one-on-one and in a group |
instructions and messages are understood by all parties involved in communication |
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A-3.01.02P |
listens using active listening practices |
steps of active listening are utilized |
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A-3.01.03P |
receives and responds to feedback on work |
response to feedback indicates understanding and corrective measures are taken |
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A-3.01.04P |
explains and provides feedback |
explanation and feedback is provided and task is carried out as directed |
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A-3.01.05P |
uses questioning to improve communication |
questions enhance understanding, on-the-job training and goal setting |
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A-3.01.06P |
participates in discussions |
meetings are attended and information is understood and applied |
Range of Variables
active listening includes: hearing, comprehending, interpreting, reflecting, responding, paraphrasing
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Knowledge |
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Learning Outcomes |
Learning Objectives |
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A-3.01.01L |
demonstrate knowledge of trade terminology |
define terminology used in the trade |
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A-3.01.02L |
demonstrate knowledge of effective communication practices |
describe the importance of using effective verbal and non-verbal communication with people in the workplace |
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A-3.01.03L |
demonstrate knowledge of technical resources available |
identify sources of information to effectively communicate |
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A-3.01.04L |
demonstrate knowledge of various learning styles |
identify communication and learning styles |
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A-3.01.05L |
demonstrate the knowledge and benefits of a productive team environment |
identify personal responsibilities and attitudes that contribute to on-the-job success |
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A-3.01.06L |
demonstrate knowledge of policies and procedures regarding harassment and discrimination |
identify communication that constitutes harassment and discrimination |
Range of Variables
people in the workplace include: other tradespeople, colleagues, apprentices, supervisors, clients, manufacturers
sources of information include: regulations, occupational health and safety requirements, diagrams, schematics, specifications, manufacturer and shop documentation, on-line resources
personal responsibilities and attitudes include: asking questions, working safely, accepting constructive feedback, time management and punctuality, respect for authority, efficient work practice, and good stewardship of materials, tools and property
harassment includes objectionable conduct, comment or display made either on a one-time or continuous basis that demeans, belittles, or causes personal humiliation or embarrassment to the recipient
discrimination is prohibited based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or conviction for which a pardon has been granted or in respect of which a record suspension has been ordered.
A-3.02 Uses mentoring techniques
Essential Skills
Working with Others, Oral Communication, Continuous Learning
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Performance Criteria |
Evidence of Attainment |
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A-3.02.01P |
identify and communicate learning objective and point of lesson |
objective and point of the lesson are explained |
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A-3.02.02P |
link lesson to other lessons and the job |
lesson order and unplanned learning opportunities are defined |
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A-3.02.03P |
demonstrates performance of a skill to learner |
steps required to demonstrate a skill are performed |
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A-3.02.04P |
set up conditions required for learner to practice a skill |
practice conditions are set up so that the skill can be performed |
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A-3.02.05P |
assess ability to perform tasks with increasing independence |
performance improves with practice to a point where skill can be done with little supervision |
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A-3.02.06P |
give supportive and corrective feedback |
trade practices are adopted after having been given supportive and corrective feedback |
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A-3.02.07P |
support learner in pursuing technical training opportunities |
technical training is completed within timeframe prescribed by apprenticeship authority |
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A-3.02.08P |
support equity groups |
workplace is harassment and discrimination-free |
Range of Variables
steps required to demonstrate a skill include: understanding the who, what, where, when and why, explaining, showing, giving encouragement, following up to ensure skill is performed correctly
practice conditions include: guided, limited independence, full independence
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Knowledge |
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Learning Outcomes |
Learning Objectives |
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A-3.02.01L |
identify, explain and demonstrate strategies for learning skills in the workplace |
describe the importance of individual experience |
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describe the shared responsibilities for workplace learning |
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identify different ways of learning and determine one’s own learning preferences and explain how these relate to learning new skills |
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describe the importance of different types of skills in the workplace |
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describe the importance of essential skills in the workplace |
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identify different ways of learning |
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identify different learning needs and strategies to meet learning needs |
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identify strategies to assist in learning a skill |
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A-3.02.02L |
identify, explain and demonstrate strategies for teaching workplace skills |
identify different roles played by a workplace mentor |
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describe the steps involved in teaching skills |
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explain the importance of identifying the point of a lesson |
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identify how to choose the effective time to present a lesson |
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explain the importance of linking the lessons |
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identify the components of the skill (the context) |
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describe considerations in setting up opportunities for skill practice |
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explain the importance of providing feedback |
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identify techniques for giving effective feedback |
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describe a skills assessment |
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identify methods of assessing progress |
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explain how to adjust a lesson to different situations |
Range of Variables
essential skills are: reading, writing, document use, oral communication, numeracy, thinking skills, working with others, digital technology, continuous learning
learning needs include: learning disabilities, learning preferences, language proficiency
strategies to assist in learning a skill include: understanding the basic principles of instruction, developing coaching skills, being mature and patient, providing feedback
steps involved in teaching skills include: identifying the point of the lesson, linking the lesson, demonstrating the skill, providing practice, giving feedback, assessing skills and progress
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