Appendix C – Acronyms

A/C

air conditioning

COD

cash on delivery

ETA

estimated time of arrival

FSA

field service action

FIFO

first in/first out

FOB

free on board or freight on board – origin/ destination

ID

inside diameters

MSDS

material safety data sheet

OD

outside diameters

OEM

original equipment manufacturer

OH&S

Occupational Health and Safety

PIP

product improvement program

PO

purchase order

POS

point of sale

PPE

personal protective equipment

RFID

radio frequency identification

RGA/RMA

return goods/material authorization

ROA

received on account

SAE

Society of Automotive Engineers

SOP

standard operating procedures

TDG

transportation of dangerous goods

TSB

technical service bulletins

VIN

vehicle identification number

WHMIS

Workplace Hazardous Materials Information System