Block C – Parts Acquisition

Trends

Re-manufactured parts are becoming less common with the availability of foreign manufactured parts at a lesser cost. Operating systems are becoming more complex, making parts acquisition a more precise skill. Serial number driven searches are becoming more common. Information sharing is becoming more common between OEMs and aftermarket.

Related Components (including, but not limited to)

POs, supplier lists, warranty documents (in-house and manufacturer), suppliers’ catalogues, service manuals, buyers’ guides, cross reference books, pick lists/tickets, supersession lists, discontinue lists, courier schedules, store layout, pens, pencils, order pads, masking tape, packing tape, staples, parts cleaner.

Tools and Equipment

Warehouse tools and equipment, measuring and testing tools and equipment, reference tools, computers, business machines and communication equipment, safety equipment and PPE.

Task 9 Identifies parts.

Context

Partspersons identify parts on a continuous basis to provide appropriate parts to meet customers’ needs.

Required Knowledge

• K 1 motive structural and mechanical systems
• K 2 parts terminology
• K 3 product lines carried
• K 4 power equipment such as small engine, automotive, agricultural, industrial and marine
• K 5 tools related to or required for part application
• K 6 operating systems
• K 7 available cataloguing resources
• K 8 technical assistance
• K 9 types of supersession records and their purpose
• K 10 company policy on supersession records

Sub-task - C-9.01 Identifies parts function.

Key Competencies

• C-9.01.01 determine what the part is, using techniques such as consulting with customer, comparing part to the catalogue, consulting a colleague and/or taking measurements
• C-9.01.02 determine where part fits in the motive system such as electrical, mechanical and hydraulic system

Sub-task - C-9.02 Identifies parts application.

Key Competencies

• C-9.02.01 verify with customer on the function of part
• C-9.02.02 confirm and interpret parts information such as model or model number, casting number, year, make, serial number or vehicle identification number (VIN)
• C-9.02.03 consider customer modification to vehicle and/or parts

Sub-task - C-9.03 Identifies parts number.

Key Competencies

• C-9.03.01 interpret parts information such as VIN, serial number, make and model to obtain a part number
• C-9.03.02 measure dimensions such as width, OD and ID of parts to determine parts number
• C-9.03.03 cross-reference information to determine alternate suppliers’ parts numbers
• C-9.03.04 use supersession to determine current part number

Task 10 Sources parts.

Context

Partspersons must search their inventory and outside suppliers to find and purchase required parts to meet their customers’ needs. They may also arrange for delivery of special orders depending on circumstances and priorities.

Required Knowledge

• K 1 available vendors such as OEM, aftermarket, rebuilders and recyclers
• K 2 competitive marketing
• K 3 profit margin
• K 4 extra costs such as shipping, customs, currency exchange and brokerage
• K 5 suupliers’ return policy and warranty
• K 6 down time costs
• K 7 pick-up procedures
• K 8 shipping schedule
• K 9 mode of transportation such as air, land and sea
• K 10 store and warehouse layout
• K 11 bin location system and part location
• K 12 alphanumeric system
• K 13 size and weight of part
• K 14 destination of product such as delivery bin, front counter and back counter
• K 15 shortage procedures

Sub-task - C-10.01 Searches inventory for parts

Key Competencies

• C-10.01.01 use inventory control system to determine availability of parts and to identify location of bin
• C-10.01.02 produce a pick list/ticket to acquire parts needed
• C-10.01.03 read a pick list/ticket to locate parts for picking
• C-10.01.04 select carrying devices such as hand truck, dolly, cart, battery carrier and forklift depending on size and weight of parts
• C-10.01.05 determine picking sequence depending on location and dimension of parts
• C-10.01.06 retrieve parts from inventory
• C-10.01.07 compare parts by visual inspection and recognize damaged or defective products to confirm part accuracy

Sub-task - C-10.02 Identifies suppliers.

Key Competencies

• C-10.02.01 search available suppliers for most competitive price and availability
• C-10.02.02 determine other options such as rebuilders and recyclers
• C-10.02.03 identify parts available for rebuilds and source supplier to rebuild parts

Sub-task - C-10.03 Purchases parts.

Key Competencies

• C-10.03.01 issue a PO, requisition order or repair order
• C-10.03.02 calculate net cost taking into consideration shipping, currency exchange, brokerage and customs
• C-10.03.03 make back order arrangements
• C-10.03.04 follow up on back orders or outstanding orders with suppliers
• C-10.03.05 confirm suppliers’ return and warranty policy

Sub-task - C-10.04 Arranges shipment of special orders.

Key Competencies

• C-10.04.01 determine mode of transportation such as land, sea and air depending on priority and circumstances
• C-10.04.02 consult carrier schedule to determine estimated time of arrival
• C-10.04.03 inform shipping department of rush orders
• C-10.04.04 place parts on hold for future pick-up
• C-10.04.05 track shipment to ensure on-time delivery
• C-10.04.06 coordinate delivery of special order to customer